Frequently Asked Questions
Welcome to the Big Pond community. Whether you are a prospective student considering our Dublin programs or a current student, this guide provides essential information to help you thrive.
General Information & Community Standards
What are the core values of the Big Pond community?
Our community is built on mutual respect, integrity, and honesty. We are a discrimination, harassment, and bullying-free zone where everyone is considered equal regardless of background, identity, or disability. Our community is built on mutual respect, integrity, and honesty. We are a discrimination, harassment, and bullying-free zone where everyone is considered equal regardless of background, identity, or disability.
Is there a code of conduct I must follow?
Yes. All students must adhere to the Big Pond Code of Conduct, as well as the policies of their host academic institutions and housing providers. Ignorance of these policies is not an acceptable excuse for violations.
How will Big Pond communicate important updates to me?
Regularly checking your email is vital. It is the primary way you will receive updates from lecturers, Site Directors, and the Big Pond team.
Navigating Dublin & Transport
What are the main public transport options in Dublin?
Dublin offers trams (the Luas), buses, and bike-sharing schemes. Our community is built on mutual respect, integrity, and honesty. We are a discrimination, harassment, and bullying-free zone where everyone is considered equal regardless of background, identity, or disability.
What is a Leap card and how to I get one?
A Leap card is used for public transport. As a student, you qualify for a Student Leap card, which provides discounted fares. You can top it up via the Transport for Ireland (TFI) app or at Luas platform machines.
How do I use the Luas (tram) system?
Dublin has two lines: the Red line (East-West) and the Green line (North-South). You must "tap on" at a validator machine before boarding and "tap off" once you exit.
How do I use the bus service?
Buses only stop if you put your hand out to signal the driver. You tap your Leap card when boarding but do not need to tap off when exiting. Press the "STOP" button with enough time before your stop.
Is there a bike-sharing program?
Yes, Dublin Bikes are available throughout the city. A yearly subscription is approximately €35, with the first 30 minutes of every journey being free.
Academic Success
Where can I get help with note-taking and study skills?
You can seek support from your host institution's Office of Disability Services or Academic Support Services. Your Big Pond team can also provide information on available resources.
What are the expectations for classroom attire?
You can seek support from your host institution's Office of Disability Services or Academic Support Services. Your Big Pond team can also provide information on available resources.
How should I manage my assignments and deadlines?
We recommend using a wall calendar to track major assignments and setting phone reminders for meetings and travel. Planning your work to finish a few days before the deadline can help manage stress.
Life at the residence halls
What facilities are available in my accommodation?
Our residence includes a reading room, residents' lounge, gym, cinema room, laundry, and a fully stocked kitchen with appliances.
How do I do my laundry?
The laundry machines are debit card-operated. A wash costs approximately €4.20 and a dry costs approximately €2.45. We recommend using laundry pods to simplify the process. Please note that these prices were correct as of Jan 2026.
Where can I buy groceries?
There are two Tescos (Phibsboro and Stoneybatter) and a Lidl (Grangegorman) nearby. For Indian and African spices, the Ilac shopping centre area is just two Luas stops away.
Can I have guests say overnight?
Overnight guests are only permitted if they are previously registered with reception and agreed upon with your housemates.
What are the rules regarding noise?
Residents must respect quiet hours between 11pm and 9am. Sound should not be audible outside your specific room or apartment.
What happens if I lose my key or fob?
You must report the loss immediately. Replacement keys or fobs cost €30.
Health, Wellbeing & Safety
Who do I contact in an emergency?
Big Pond provides a 24/7 emergency contact number: +1 (202) 979 5339 or +353 (0)1 584 2404.
Does Big Pond provide mental health support?
Yes. Students have access to counselling through our independent professional counselling partner. Big Pond will cover 6 sessions for any student who wishes to avail of this service.
What happens if I have a pre-existing mental health condition?
Big Pond’s provision is supportive, not a psychological treatment program for ongoing conditions. Students with pre-existing conditions should arrange virtual sessions with their home-based counsellors or set up local care before arrival.
What are the local laws regarding alcohol and drugs?
The legal drinking age in Ireland is 18. The use or possession of illegal drugs, including recreational cannabis, is strictly prohibited and can lead to program exclusion or criminal investigation.
Sensory & Neurodiversity Support
Are there sensory-friendly spaces in Dublin?
Yes. Several locations offer "Quiet Evenings" or sensory-friendly hours, including Lidl (Tuesdays 6pm-8pm), Aldi (Tuesdays 6:30pm-8:30pm), and Penneys (Sunday mornings). Dublin Airport and the Aviva Stadium also offer sensory-friendly services.
Are there quiet areas within Highfield House?
The Reading Room is an allocated quiet room where noise is discouraged.
Ending your program
What is the Big Pond Donation Drive
At the end of the semester, we collect items (clothes, books, electronics, etc.) to donate to local charities like "East Wall Here For All" and “Dogs Trust Ireland” to promote sustainability and reduce waste.
What are the cleaning requirements for checkout?
You must clean your room and kitchen thoroughly, including dusting all surfaces, cleaning inside the fridge, oven and microwave, and removing all items from cupboards.
Are there penalties for not following checkout procedures?
Yes. Residents must follow all check-in and checkout procedures carefully. Highfield House will inspect rooms for cleanliness and damage; if rooms are not left in good shape, fines will be issued. These fines range from €50 to €500 based on the level of policy breach and how many people you are sharing an apartment with. The total bill will be divided equally between each of you. Failure to pay may result in transcripts being withheld.
Policies & Legalities
How is my personal data protected?
All personal data is handled in compliance with GDPR. We respect your right to privacy and generally do not discuss your information with third parties without your consent.
What is the 'Fitness to Study' procedure?
This is a collaborative process used if a student's health or behavior poses a serious risk to themselves or the community, intended to secure wellbeing before a crisis occurs.
How does Big Pond handle sexual misconduct?
We have a strict Safeguarding and Sexual Misconduct Policy. While we operate under Irish law, we cooperate with US partner institutions regarding Title IX and Clery Act expectations.
